Question 1

Does Team Rep offer international shipping?

Accepted Answer

At this time, Team Rep does not offer international shipping. Our focus is on providing high-quality fitness apparel to customers within the United States. This allows us to maintain exceptional service standards and ensure prompt delivery. We hope to expand our services in the future to include international shipping. For now, we appreciate your understanding and encourage you to enjoy the range of stylish, comfortable, and community-oriented apparel available within the U.S. market.

Question 2

What is Team Rep's return policy?

Accepted Answer

At Team Rep, we prioritize customer satisfaction and stand by the quality of our fitness apparel. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The returned items must be unworn, unwashed, and in their original condition. To initiate a return, simply contact our customer service team with your order details, and they will provide you with a return authorization and instructions. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item received was damaged or incorrect. Our hassle-free return policy aims to ensure that you always have the best experience with Team Rep.

Question 3

Can I change my delivery address?

Accepted Answer

Absolutely! At Team Rep, we understand that life is always on the move, just like your fitness journey. You can easily change your delivery address to make sure your stylish and comfortable workout gear reaches you wherever you are. Simply log in to your account on our website, navigate to the "Account Settings" section, and update your delivery information. Please make sure to do this at least one week before your next scheduled shipment to ensure there are no hiccups in the process. If you need any assistance, our friendly customer support team is always here to help.

Question 4

When will I receive a tracking number?

Accepted Answer

You can expect to receive a tracking number via email within 1-3 business days of your order being processed. Our team works diligently to ensure that your shipment is prepared and dispatched promptly. Once your tracking number is issued, you can use it to monitor the delivery status of your shipment. If you do not receive your tracking number within this timeframe, please contact our customer support for assistance.

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Frequently asked questions

Does Team Rep offer international shipping?

What is Team Rep's return policy?

Can I change my delivery address?

When will I receive a tracking number?